Decision Support System For A Customer Relationship Management Case Study

نویسندگان
چکیده

برای دانلود رایگان متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید

اگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید

منابع مشابه

Decision Support System For A Customer Relationship Management Case Study

Data mining is a computational approach aiming to discover hidden and valuable information in large datasets. It has gained importance recently in the wide area of computational among which many in the domain of Business Informatics. This paper focuses on applications of data mining in Customer Relationship Management (CRM). The core of our application is a classifier based on the naive Bayesia...

متن کامل

Product Development Decision Support System Customer-Based

Quality Function Deployment (QFD) has been traditionally used as a planning tool primarily for product development and quality improvement. In this context, many people have used QFD for making decisions on how to prioritize critical product areas from a customer perspective. However, it is the position of the author that the QFD process can be viewed as a decision support system that would enc...

متن کامل

A Model-Driven Decision Support System for Software Cost Estimation (Case Study: Projects in NASA60 Dataset)

Estimating the costs of software development is one of the most important activities in software project management. Inaccuracies in such estimates may cause irreparable loss. A low estimate of the cost of projects will result in failure on delivery on time and indicates the inefficiency of the software development team. On the other hand, high estimates of resources and costs for a project wil...

متن کامل

Decision Support in Customer Relationship Management Using Data Mining Techniques

With a unbridled increase in international and domestic forms of business, Customer Relationship Management (CRM) has become one of the matters of concern to the enterprise and the entrepreneurs. CRM takes customer as the center and it enchants a new life to the organization system and optimizes its business process increasing its profitability. In order to help enterprises understand the “Prod...

متن کامل

Customer-Centric Revenue Management in manufacturing - a Decision Support System

Manufacturing providers aim not only for a revenue maximizing allocation of their limited production capacity but also for the establishment of long-term customer relations. Due to long-term contracts and strategic reference customers, users of traditional revenue management systems already account for varying worthiness of clients, and intuitively ignore or override booking control suggestions...

متن کامل

ذخیره در منابع من


  با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید

ژورنال

عنوان ژورنال: International Journal of Informatics and Communication Technology (IJ-ICT)

سال: 2014

ISSN: 2722-2616,2252-8776

DOI: 10.11591/ijict.v3i2.pp88-96